Effective Date: 7/15/2025 Last Updated: 7/15/2025

Refund Policy

This Refund Policy explains the eligibility and process for refunds when you subscribe to any paid membership tier (the “Membership Tier”) and use this website (the “Site”), operated by William Roseberry and their affiliates (“we,” “us,”, “our,” or “the Author”).

Your support means a great deal, and we do our best to provide consistent, high-quality content, benefits, and features. However, we understand that sometimes things don’t work out. Below is the refund policy for all Membership Tiers on this Site.

1. Eligibility for Refunds

You may request a refund for your Membership Tier within 14 days of the original subscription date, as long as:

  • You have not violated the Terms of Service
  • Your refund request is submitted within the eligible timeframe
  • The request is made in good faith and not part of repeated or abusive refund behavior

Refunds will be issued to the original payment method. After 14 days, refunds are not guaranteed unless required by law or approved at our sole discretion.

To request a refund, please contact us directly via the Contact Page

General Refund Scenarios

Refunds may be issued for:

  • Technicals errors caused by us
  • Member cancelled subscription before renewal
  • Member did not access content and cancelled immediately (within 2 hours)
  • Currency issues (e.g. a Mexican fan believed the Membership Tier was priced as 20 pesos and not 20 USD due to a technical error with currency display)
  • Billing issues (e.g. a member’s card is charged twice due to an error)

Non-Refundable Situations

Refunds will not be issued for:

  • Dissatisfaction with the creative direction of the story
  • Temporary delays in posting chapters or content
  • Accidental purchases outside the 14-day window
  • Feature limitations based on your tier or device/browser compatibility
  • Content being different than expected, unless misleading or misrepresented

Author Discretion

We reserve the right to approve or deny refund requests on a case-by-case basis. This allows flexibility in addressing unique situations (e.g., duplicate charges, billing issues, or feature access problems) while protecting against misuse.

2. Partial Refunds

In certain cases, partial refunds may be issued at our discretion. These are not guaranteed and are considered on a case-by-case basis. Examples of situations that may qualify for a partial refund include:

  • Billing errors, such as accidental tier upgrades
  • Technical issues that prevented access to content for a significant period of time
  • Mid-cycle cancellations where the member did not access exclusive content during the current billing period

Partial refunds are not issued for unused membership time unless a clear issue or error occurred. Accessing or unlocking content, benefits, or features—such as the use of certain tools and apps for commercial use—may reduce or void eligibility for a partial refund.

To request a partial refund, please contact me with relevant details via the Contact Page. All decisions are final once issued, but we will always consider an appeal to ensure you have the best experience possible.

3. No Guarantee

By subscribing, you are supporting or sponsoring the ongoing development of creative work. While we aim to provide additional content—such as advanced chapters, exclusive posts, or bonus materials—these are not guaranteed to follow a strict schedule or quantity. Life happens, and delays or adjustments may occur. We will always attempt to notify you of content changes when possible and reasonable to do so.

A Membership Tier is primarily a way to support the Author and gain early or bonus access when available. Furthermore, you acknowlegde and understand that:

  1. All content will eventually be made publicly available to non-paying users on various platforms
  2. That you do not need to “pay” for this content to gain access if you instead wait for it to be pubically released
  3. And that the additional, early-access content for paid members is solely given as a thank-you—with lots of love!—for supporting the Author

Refunds will not be issued solely due to changes in update timing, frequency, or volume of content, but consideration will always be made for your individual case.

4. Payment Disputes

If you have a billing issue or were charged in error, please contact us directly before filing a chargeback with your payment provider. We are happy to work with you to resolve issues fairly.

Chargebacks filed without prior contact may result in account suspension and loss of access to paid content.

5. Contact

If you have questions, concerns, or just want to say hi, you can reach out via the Contact Page.